Privacy Policy - The Reuse Initiative CIC

🔒 Privacy Policy

Last updated: [21 July 2025]

This Privacy Policy explains how The Reuse Initiative CIC (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you interact with us online, by phone, by email, or in person.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Reuse Initiative CIC
Company number: 16596553
Registered office: [Insert address if available]
Phone: 07774 231 756
Email: info@thereuseinitiative.org.uk

We are a Community Interest Company based in Ellesmere Port, focused on furniture reuse, upcycling, and supporting local people in need.

2. What Personal Data We Collect

We may collect the following personal data when you:

Make a donation
Sign up to our newsletter or updates
Use our furniture voucher scheme
Volunteer or apply for a role
Contact us via our website, email, phone, or in person
Request a collection or delivery

Types of data we may collect include:

Name
Email address
Phone number
Postal address
Donation/payment details (via third-party platforms)
Eligibility information for support schemes (e.g. benefit status)
Any other information you voluntarily give us

3. How We Use Your Data

We will only use your data for legitimate purposes, such as:

Responding to your enquiries
Processing donations and gift aid (where applicable)
Administering the furniture voucher or support schemes
Managing volunteer records
Sending updates or impact reports (if you’ve opted in)
Ensuring safety, eligibility, or access where required

4. Lawful Bases for Processing

We rely on the following lawful bases:

Consent – when you subscribe to emails or agree to marketing
Contract – when we need to deliver services or respond to your requests
Legal obligation – for recordkeeping (e.g. donations or funding reports)
Legitimate interest – to communicate with you, improve services, or manage operations

5. Sharing Your Information

We will never sell your data.
We may share your data with:

Third-party service providers who help us deliver our services (e.g. Crowdfunder, email systems, delivery couriers)
Local authorities or funders if required for accountability or support schemes (with safeguards in place)

6. How We Store and Protect Your Data

We store personal data securely, using password-protected systems and encrypted communication where appropriate.
We only retain your data for as long as necessary to fulfil the purpose it was collected for, or as required by law.
We regularly review and delete unnecessary data.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent at any time (for marketing etc.)
Object to or restrict certain types of processing
File a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at: info@thereuseinitiative.org.uk

8. Cookies

Our website may use basic cookies to improve user experience and track website traffic. You will be informed and given the option to accept or decline cookies when you visit our site.

9. Third-Party Links

Our website may contain links to other websites (e.g. Crowdfunder, Spacehive). We are not responsible for their privacy practices – please check their policies before sharing your data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of last update.