📄 Terms & Conditions
Last updated: 21 July 2025
Welcome to The Reuse Initiative CIC website and services. By accessing or using our website, purchasing our items, or interacting with our services in any way, you agree to the following Terms & Conditions.
These terms set out your rights and responsibilities when using our website, purchasing goods from us, or receiving services (including furniture collections, deliveries, and volunteering opportunities).
1. Who We Are
The Reuse Initiative CIC
Company number: 16596553
Email: info@thereuseinitiative.org.uk
Phone: 07774 231 756
We are a UK-registered Community Interest Company based in Ellesmere Port, providing access to affordable reused furniture, upcycling opportunities, and environmental services for the benefit of the community.
2. Use of Our Website
By accessing our website, you agree not to:
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Use the website for any unlawful or harmful purposes
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Copy or distribute content without permission
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Upload or transmit malicious software
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Misrepresent your identity when using our services or contact forms
We reserve the right to update, restrict, or remove website access or content at any time without notice.
3. Purchases and Payments
All sales are processed in British Pounds (GBP).
We accept payment via:
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Cash (in person only)
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Bank transfer (where arranged)
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Online payment systems (via platforms like eBay, Facebook, or Crowdfunder)
Full payment must be made before delivery or collection unless agreed in writing.
By purchasing from us, you confirm:
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You are over 18 or have consent from a parent/guardian
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You understand the item condition (second-hand or upcycled)
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You agree to our Refund & Returns Policy
4. Product Descriptions
All goods are:
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Second-hand or upcycled, unless otherwise stated
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Individually listed and described to the best of our ability
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Sold as seen, with any known defects or wear clearly noted
We make every effort to ensure that descriptions and measurements are accurate, but we cannot guarantee that colours or finishes will match exactly due to lighting and device variations.
5. Collections, Deliveries & Access
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Collection times will be arranged by mutual agreement
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Delivery is available within our service area and may be subject to an additional fee
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It is your responsibility to ensure safe and clear access to the delivery address
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If an item cannot be delivered due to access issues not disclosed in advance, a re-delivery charge may apply
6. Volunteering or Using Our Services
By registering as a volunteer or using our donation or reuse services, you agree to:
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Treat staff, volunteers, and members of the public with respect
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Follow health and safety guidance during any physical work or site visits
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Provide accurate information when applying for support or services
We reserve the right to withdraw access to our services if these terms are breached.
7. Limitation of Liability
We will not be liable for:
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Indirect or consequential loss
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Personal injury or damage caused by misuse of an item after delivery
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Loss due to failure of third-party services (e.g. courier delay, platform outages)
Our liability is limited to the value of the goods or services purchased, except where prohibited by law.
8. Intellectual Property
All content on our website, including text, logos, and images, is the property of The Reuse Initiative CIC unless otherwise stated. You may not copy, reproduce, or reuse this content without written permission.
9. Privacy
We are committed to protecting your data. Please read our full Privacy Policy to understand how we collect, store, and use your personal information.
10. Changes to These Terms
We may update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our services means you accept any changes made.
📬 Contact Us
If you have any questions about these Terms & Conditions:
The Reuse Initiative CIC
📧 Email: info@thereuseinitiative.org.uk
📞 Phone: 07774 231 756